Hearts & Flowers Scarf

PARCEL POST - within Australia

Standard Shipping: AUD $10 flat rate. FREE on orders > $200

Orders will be charged a flat rate of $10 for Tracked Parcel Post regardless of how many items you order in the one transaction. 

Delivery timing is dependent upon your distance from our warehouse on the Gold Coast. Australia Post quotes a delivery timing range of 2-7 business days. 

If you require a quick delivery of less than 7 business days, please select Express Post. 

EXPRESS POST - within Australia

Selecting Express Post provides you with quicker delivery and tracking. We offer a flat rate of $15 regardless of how many items in your order. 

Please be aware that Australia Post no longer guarantee this as an overnight service. However, it is still treated as a priority service with delivery timing of 1-4 business days, unless you are in a remote area. 

For full details see Australia Post's Express Post website, click here

SUPER FAST DISPATCH - SAME OR NEXT BUSINESS DAY

All orders will be dispatched same day or next business day. You will receive an email confirming shipping and providing you with a tracking code. Please check your Junk folder if this email doesn't arrive. 

NEW ZEALAND SHIPPING SERVICE

Standard Shipping: NZD $10 flat rate.  FREE on orders > $200

Shipping to New Zealand is provided via Australia Post for a flat rate of $10 NZD.  Delivery timing is advised in the checkout.

An Express option is available. 

Customs or Import Duties may apply on your order. 

UNITED STATES & CANADA

Standard Shipping: US $10 flat rate.  FREE on orders > $200

Shipping to the United States is provided via Australia Post for a flat rate based on your country.

The checkout will advise delivery timing. This estimate may be influenced by customs clearance and weather conditions which are beyond our control. Your tracking number, shared via email or text, will allow you to view the transit progress.

An Express flat rate option is also available in the checkout. 

Customs or Import Duties fees may apply on your order and are your responsibility. See the section below.  

INTERNATIONAL SHIPPING 

We ship to almost every other country. The checkout will advise the flat rate cost for your location and timing for delivery estimate.

CUSTOM OR IMPORT DUTY FEES (OUTSIDE AUSTRALIA ONLY)

Please note that there may be duties charged by your Customs Department once your parcel enters your country. Those costs are not covered as part of your order transaction and are additional and are paid directly by you to that authority. The fees vary by country and the value of your order. 

If you do not accept delivery of your order, we cannot refund the cost of original shipping as that service has been expended. If charges are incurred, by us, in returning your product/s to us in Australia, those costs will be deducted from the refund of your returned item.

If you are not completely happy with your full priced purchase (this includes purchases made using the first purchase discount code and outfit sets), we will happily issue a refund, exchange or issue a store credit. 

Before you return your product, please make sure that:

• the product was purchased in the last 30 days (60 days for international returns)
• the product still has its tags 
• the product isn't used or damaged
• the product is free from perfume / smoke smells or makeup marks (a flat fee of $5 will charged if laundry is required)

Initial shipping costs for your order will not be refunded. If you received 'free' shipping, there will be an adjustment to cover the incurred cost of shipping which will be equivalent to the flat rate charge for your country. Please allow 3 days for processing your return. 

We are happy to replace, repair or refund due to a manufacturing fault provided the item is in new condition with tags. Please follow the care instructions on your Holley Day garment to prolong its life. Our garments should not be tumble dried. 

For exchanges, please include a note in your return package advising of the size you'd prefer. We will return the exchange item to you free of charge for postage. You you need help with sizing, please email bronwyn@holleyday.com or call: 07 5576 5701 during business hours. 

Return Address: 

Holley Day
86 Harrier Drive
Burleigh Waters QLD 4220
Australia

Please ensure your return parcel clearly includes your name and / or order number.

Sale Items

Sale item purchases can only be returned for a store credit or size exchange. 

Outfit Sets which received the 20% bundle discount are not considered 'sale' items. However, if you return one item from the set, an adjustment will be made to your refund to remove the 20% price reduction from the retained item from the set. 

To arrange an exchange please include a note as to the size you'd like to swap for and a self addressed pre-paid parcel satchel. If one isn't enclosed we will issue a store credit.

Buy 1, Get 1 Sale Items

To qualify, you must buy one garment from the specified collection to receive the discount off the second item. Both items must be purchased in the one transaction and have the same delivery address (BOGO discounts do not apply to Pre-Order items as the items are sent at different times)

The discount will be applied to the cheaper item. A refund will void the discount so that the full price is applied to the item retained and the refund amount adjusted accordingly for the discount and initial postage costs.

Free Gift with Purchase

The item provided as your free gift is not refundable for cash and cannot be exchanged as part payment of another item.

It is only redeemable with the purchase of a physical product which requires shipping - both items will be sent together. 

Should you return the associated product and retain the free gift, the retail value of the free gift will be deducted from your refund. 

Clearance or Final Sale Items

Final Sale Items are not applicable for a refund however you are able to exchange for another size or item or receive a store credit. 

Customs Duties, Tariffs and Import Charges

For orders shipped to the USA, any customs duties, tariffs or other import charges paid on your behalf are non-refundable. If you return an order, these charges are not refunded to us by US customs authorities. Your refund will therefore cover the eligible returned goods only and will exclude these charges.

Our warehouse and offices are based on the Gold Coast in Australia.

Our store is purely online so we are unavailable for drop ins and try ons.

We do not drop shop. All our products are shipped to you from the Gold Coast.